I have placed the CD in the CD-ROM drive but nothing happens.

Some computers are set to automatically read the CD-ROM drive when a CD is inserted. If your computer is not reading the CD, follow these steps:

- Click on "My Computer" either on your desktop or in the start menu.
- Double click on the CD drive that contains the Statement Analyzer CD.
- Double click on the file "SAInst.exe" to open the application.

I have downloaded the program but it tells me it cannot find the CD.

The program looks for the CD in your computer's "D" drive. If the CD-ROM drive has a different letter such as "E" or "F" you will be asked to enter that information so the program can read the CD.

I have downloaded the program. Every time I insert the CD a window pops up listing the contents of the CD.

Your computer is set to automatically read the CD-ROM drive every time you insert a CD. To run the program, close out this window and double click on the Statement Analyzer icon.

I have downloaded the program. However, when I double click the Statement Analyzer icon it tells me that I need to insert the CD.

The CD must be in the CD-ROM drive in order for the software to work. The majority of the software is downloaded onto your hard drive which allows it to operate quickly. However, some information needed to run the software is maintained on the CD.

On my computer, it does not show the "Print" "Edit" "Save" and "New" statement buttons located at the bottom of the screen.

The screen resolution for your computer may be set at a resolution that is too low or too high. The Statement Analyzer runs best when your resolution is set at 1024 x 768 pixels. To change the resolution, follow these steps:

- on your computer's the main screen right click on your mouse and a box will appear
- left click on "properties"
- right click on "setting"
- set the screen resolution

How do I paste a statement into the Statement Analyzer?

You must first copy the document from its current location. This is usually done by holding down the left button on your mouse and highlighting the text to be copied. Then click the right button on your mouse and choose "copy." You can then go to the Statement Analysis Entry page and right click. A drop down box will appear. Click on "paste" to enter the statement.

The document that I have is in a Question and Answer format.

The Statement Analyzer is not designed to analyze this type of format. If that is the only information available, enter only the answers and allow the software to analyze them.

How do I delete a saved statement?

On the main screen, click on "Maintenance" "Delete Saved Statement."

How do I uninstall the program?

- Click on the Windows Start menu
- Click on "Programs"
- Click on "Statement Analysis"
- Click on "Remove Advanced Interviewing Concepts Statement Analyzer"